Sustainability Pages
Responsible governance
Sustainability in governance, ESG management
In accordance with the MNB’s Green Recommendation, CIB Bank has established a transparent organizational structure to carry out ESG tasks, in line with corporate governance guidelines. The Head of the Chief Governance Officer Area, appointed as ESG Manager, ensures that ESG priorities are represented at the senior management level. An ESG Committee has been established, which meets every two months and, with the participation of senior executives, ensures strategic oversight, monitoring of results and continuous reporting to management. The committee supports the integration of ESG considerations into business strategies, monitors changes in the regulatory environment, and identifies business opportunities and risks related to sustainability. To coordinate operational tasks, an ESG Office was established in 2024; its activities are complemented by an ESG Project that coordinates IT developments. The bank’s ESG governance model is based on the Intesa Sanpaolo Group’s internal guidelines and is implemented accordingly. A unified approach within the group is further reinforced by regular professional consultations among the ESG leaders of the member banks.
Implementation and governance of Code of Ethics
The Intesa Sanpaolo Group Code of Ethics, which has been adopted by the CIB Group, sets forth the fundamental values and principles that guide the bank’s social and environmental responsibility. The purpose of the Code is to promote fair, transparent, and responsible conduct for all stakeholders - customers, employees, and partners.
The bank operates ethical mechanisms that enable the identification of ethical risks and allow stakeholders to seek advice or file reports, even anonymously. In line with Intesa Sanpaolo Group practices, CIB also has a local ethics ombudsman and an Ethics Committee, which supports the investigation of reports, as well as the drawing and sharing of lessons learned.
CIB aims to base its operations on sustainable development and responsible corporate governance. The values enshrined in the Code of Ethics are upheld through high-level governance and decision-making processes, contributing to the bank’s stable, reliable, and long-term sustainable operation.
Ethical company, responsible operation
The bank received mainly general ethical inquiries from its employees. Four reports were received from customers regarding employee conduct.
The CIB Group Code of Conduct is based on the values set forth in the Code of Ethics and provides clear guidance on the expected fair, law-abiding, and exemplary behavior. The Code places special emphasis on preventing corruption, ensuring transparent handling of gifts, and operating in a non-discriminatory manner. Violations of the rules result in consequences, ensuring consistent and responsible operations.
The bank’s responsible corporate governance also includes anti-money laundering measures, the management of conflicts of interest, and the operation of risk management and internal control systems. These are overseen by designated professionals.
Consumer protection
For CIB Bank, customer protection is a top priority, especially considering the increasing risks associated with digitalization and the emergence of new financial service providers. The bank aims to manage its customer relationships transparently, fairly and responsibly, paying particular attention to more vulnerable customer groups.
Consumer protection considerations apply throughout the entire life cycle of banking products and services. This includes clear and transparent information, ethical sales practices and regular training of employees.
95.65% of colleagues working with customer relations successfully completed the mandatory consumer protection training.
The bank also took significant steps in the field of physical and digital accessibility: the website and several customer-facing interfaces were made accessible, and employees participated in targeted e-learning training.
CIB Bank also paid special attention to informing and supporting its customers in a timely manner in the event of payment difficulties. It provides contact and personal consultation through multiple channels to jointly find a solution to resolve the situation.
The bank offers flexible payment facilitation solutions – both short-term temporary options and longer-term contractual solutions – aimed at preserving customers’ financial stability and supporting safe, predictable repayment.
Protection of free competition
The Intesa Sanpaolo Group and CIB Bank have a key objective to operate in compliance with the applicable competition law rules under all circumstances. CIB applies the EU competition law principles as part of the Parent Company’s group-level competition law compliance program and incorporates them into its daily operations, adapting them to the specificities of Hungary.
The bank ensures that its employees have adequate knowledge of fair market conduct, recognize potential risks and act responsibly in their business decisions. This approach supports transparent operations, fair competition and the maintenance of customer trust.
Data protection
CIB Bank prioritizes the protection of its customers’ personal data and develops its data management practices in accordance with the applicable European and Hungarian data protection rules. The bank applies its own data protection and data security policy, which sets out the basic principles, objectives and security measures of data management in a transparent manner.
CIB has also incorporated the Intesa Sanpaolo Group’s unified data protection guidelines into its operations, ensuring a high level of data protection practice coordinated at group level. The bank’s designated Data Protection Officer (DPO) supports lawful data processing, monitors compliance and contributes with professional advice to ensure that data protection is an integral part of everyday operations.
These measures guarantee that CIB Bank customers are dealing with a financial institution that manages their data securely, responsibly and transparently.
Reporting whistleblowing
The bank supports ethical and legal operations with a clearly regulated reporting system, which allows reporting of potential whistleblowing, even anonymously.
The details of the handling of reports are set out in internal regulations, ensuring a transparent and responsible procedure.
The following subjects can make a whistleblowing report:
- employees and self-employed workers who work or have worked for the Group,
- contractor, subcontractor, supplier or person under the supervision and control of a trustee who has initiated a procedure for entering a contractual relationship with the Group, or who is or has been in a contractual relationship with the Group,
- freelancers and consultants who work or have worked for the Group,
- volunteers and trainees (paid and unpaid),
- shareholders (natural people),
- people with administrative, control, supervisory or representative functions.
The Whistleblowing process, which integrates the other reporting systems and processes active in the Company, allows you to report, with the utmost guarantee of confidentiality, violations of which you have become aware in the workplace, or on the basis of the legal-economic relationship with the Group, protecting the whistleblower from possible retaliatory or discriminatory behavior.
Whistleblowing reports can be sent using the channels available 24 hours a day, 7 days a week.
No reports of anonymously were received, and there were no pending cases from the previous period. This result supports the ethical operation of the bank and the effective operation of the management and control system based on prevention.
In addition to the whistleblowing system, four ethics-related complaints were received, all of which were duly investigated and resolved.
The Head of Compliance and AML ensures the correct execution of the process.
For reports of alleged non-compliance with the code of ethics, the following e-mail address is available: etikaibejelentes@cib.hu
