• No Suggestions Result

Safe use of CIB Bank Online

How does CIB Bank protect you

Our Online Banking Security Guarantee helps provide protection against fraudulent Online Banking transactions, secures your financial information and covers the timely processing of your payments.

CIB Bank Internet Banking service incorporates industry-leading safety features that give you greater security and peace of mind as you manage your money. Taking some common-sense steps to help protect yourself adds an extra layer of protection to your online experience.

1. Make sure you're on the right site:

To help ensure you're on the real CIB Bank website https://www.cib.hu/ . Check the following before you log in:

  1. Green text/shading exists to confirm using digital certificates with extra validation
  2. Padlock or key icon exists on the address bar ; upper-left hand side

2. Internet banking security guarantee:

We avail a secure and protected Internet Banking that helps in protection against fraudulent Online Banking transactions, secures your financial information and covers the timely processing of your payments.

3. Verify account activity

Internet Banking provides you with a convenient way to review your payments activity and detect fraud earlier. If you encounter a questionable activity on your account, internet banking helps in early identification of fraudulent activities and prompt intervention from the bank.

4. Security technology

Internet Banking uses industry-standard security protocols that avails a secure environment for the relevant personal / financial information and credentials.

How to protect yourself

Secure your computer.

Here are some ways you can secure your computer to help protect your information.

Equip your computer with:

  • Comprehensive Antivirus & Antispyware software
  • Up-to-date browser software
  • Firewall software

Create strong passwords:

  • Avoid passwords having personal information like birthday or a pet's name
  • Don't choose passwords using dictionary words, names or parts of names, phone numbers, dates, etc.
  • Choose passwords that are strong ; easy to remember and very hard to be guessed
  • Never share them or write them down
  • Choose a different password for each account. For example, using the same password on bank accounts and social media may increase risk of identity theft or fraud.
  • Create passwords according to the Internet Banking password requirements

Browse safely

  • To help ensure you're on the real Alex Bank site before you sign in, check your browser bar
  • Ensure proper security settings are in place like up-to-date antivirus software as well as updated applications and operating systems
  • Be cautious about downloading applications. Only install applications that come from trusted, well-known sites
  • Avoid using your Internet Banking services over public or free Wi-Fi and ensure sending information over unprotected connections
  • Turn on the browser's pop-up blocker
  • Avoid accessing financial accounts from multiple computers or devices
  • Don't select "remember passwords". If this is chosen, anyone with access to your computer can sign-in as you.

Types of online frauds

What is phishing? Phishing is a kind of identity theft which is growing in popularity amongst hackers. By using fraudulent websites and false emails, perpetrators attempt to steal your personal data - most commonly passwords and credit card information.

Phishing and spoofing emails ask you to go to a fake website that looks like Alex Bank and provide your personal account information. These emails may even ask you to call a phone number and provide account information.

Ways to identify phishing and spoofing emails include:

  • Requests for personal information. CIB Bank emails will never ask you to reply in an email with any personal information such as your Social Security number, ATM or PIN.
  • Urgent appeals. We will never claim your account may be closed if you fail to confirm, verify or authenticate your personal information via email.
  • Messages about system and security updates. We will never claim the need to confirm important information due to upgrades and state that you must update your information online.
  • Offers that sound too good to be true. For example, you may be asked to fill out a short customer service survey in exchange for money, then be asked to provide your account number to receive the credit.
  • Obvious typos and other errors. These are often the mark of fraudulent emails and websites. Be on the lookout for typos or grammatical errors, awkward writing and poor visual design.

Ways to protect against phishing and spoofing:

  • To help ensure you're on the real CIB Bank site before you sign in, check your browser bar
  • Delete any suspicious email you receive before clicking any links or replying to it


Malware, short term for malicious software, includes Viruses, Spyware and Trojans that are designed to infiltrate or damage a computer system, steal personal information and commit fraud.

There are several easy ways you can minimize malware infection risk:

  • Never download any file or attachment unless you are absolutely certain what it is and who provided it
  • Never click on an advertisement that asks for personal or financial information
  • Update your security and system software to protect your computer from malware threats

Frequently asked questions about security

I have received a suspicious email, what do I do?

CIB Bank and / or its agents will never ask the customers for financial/demographics/login information by e-mail or any other communication method.

If you received a potentially fraudulent or suspicious email, don't respond to it until contact CIB Bank contact center has not yet responded to your email!

Need help?

CIB24 - Nonstop telephone customer service

Find the right assistance for you

(+36 1) 4 242 242

  • Investment transactions and information: working days 8:00 a.m. to 6:00 p.m
  • Existing loan and leasing administration: Monday 8:00-20:00, Tuesday-Friday 8:00-18:00
  • Insurance: Monday 8:00-20:00, Tuesday-Friday 8:00-18:00
  • Merchant card acceptance: 0-24
  • Account management: 0-24
9. Bank card, and e-channel cancellation, phising
Automatic card cancellation
9 1
Automatic e-channel cancellation
9 2
To connect an operator
9 0
1. Identification
Balance inquiry and account information
1 1
Mobile app registration code and digital services
1 2
Savings and investment
1 3
Activate your card, Card and mobile payment services
1 4
Loan and leasing
1 5
1 6
1 7
2. Without identification
Bank card
2 1
Digital services
2 2
2 3
Loan and leasing
2 4
General account information
2 5
2 6
2 7
4. -
4 1
4 2
4 3
4 4