Sustainability Pages
- Economic performance
- Relations with our suppliers
- CIB in the wider community
- Responsibility in service provision
- Responsibility for our employees
- Our environmental impact
- Our commitments and their fulfilment
- Governance
- Our stakeholders
- International conventions and membership in organisations
- Vision and our values
- Financial education
- Reports
Our stakeholders
Involving our stakeholders
Essentially, our Group maintains a continuous dialogue with stakeholders. Stakeholders include any person potentially affected by our Bank’s operation and activities and/or who may have an impact on our Company. Of these, the following three Groups have particular importance: employees, customers and the shareholder. Apart from the three pre-eminent groups of stakeholders, other stakeholders have been identified, i.e. suppliers, NGOs, local communities and trade organisations. Our community relations include relations with representatives of trade organisations (associations, trade associations and boards of trade), the non-governmental sector (non-profit organisations, foundations and local communities) and members of the local communities.
The following stakeholders have been identified and are informed by the CIB Group of its operation and achievements through customised communication channels and by other means. As part of our two-way dialogue, stakeholders’ expectations, concerns and ideas are also collected. That information serves as the basis for our Essential Issues Analysis, which is included in our Sustainability Report.
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Stakeholder group |
Stakeholders |
The dialogue |
Important issues |
|
Shareholder |
Intesa Sanpaolo Group |
Annual achievement report and plan Internal audit report Discussions Thematic reports Monthly and quarterly financial reports |
Financial performance Stability Strategy Corporate governance |
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Customers |
Retail customers, corporate customers (small businesses, SME and corporate), municipal customers |
Website CIB mobile application Retail and corporate customer research 100% Attention Program Branches CIB 24 customer service Complaint management Public reports Marketing materials Business / Partner meetings |
Stability Financial performance Corporate governance Client-driven culture and the related trainings and activities Product portfolio, digitalisation, pricing Quality and promptness of service Complaint management Financial exclusion and inclusion, responsible lending Environmentally friendly solutions Social responsibility |
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Employees |
All group employees, including temporary employees and trainees
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Representation of interests Employee Satisfaction survey Internal communication Internal discussions Employee events Voluntary activities Internal by-laws and instructions |
Stability Financial performance Responsible employment, career management, recognition, training events Equal opportunities Work-life balance Safety at work Work tools Corporate culture |
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Suppliers |
International and domestic suppliers, subcontractors |
Partner meetings Audits Official correspondence |
Corporate governance and reliability |
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NGOs and local communities |
Non-profit, civic organisations and non-profit organisations for the betterment of local communities, supported by us |
Trade events Official correspondence and consultations Local events, collaborations Reports Annual report Sustainability reporting Website |
Social responsibility Environmentally friendly solutions Corporate governance Stability and financial success |
|
Trade organisations |
Trade associations, boards of trade, industry organisations we maintain contacts with |
Trade events Official correspondence Annual report Sustainability reporting Website |
Corporate governance Responsible lending and marketing Social responsibility Financial performance |
|
Authorities and organisations cooperating on regulation Trade organisations |
Organisations and pools of interests representing specific groups of society |
Annual report Sustainability reporting Official correspondence Audits |
Corporate governance Pricing Complaint management, Fair competition and anti-corruption |
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The media |
National, regional and local media, financial media, trade media |
Annual report Sustainability reporting Website Press events Press releases Press monitoring and analysis Marketing & PR campaigns |
Stability Financial performance Corporate governance, fair competition and anti-corruption Responsible marketing Social responsibility Product portfolio Strategy |