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Our stakeholders

Involving our stakeholders

Essentially, our Group maintains a continuous dialogue with stakeholders. Stakeholders include any person potentially affected by our Bank’s operation and activities and/or who may have an impact on our Company. Of these, the following three Groups have particular importance: employees, customers and the shareholder. Apart from the three pre-eminent groups of stakeholders, other stakeholders have been identified, i.e. suppliers, NGOs, local communities and trade organisations. Our community relations include relations with representatives of trade organisations (associations, trade associations and boards of trade), the non-governmental sector (non-profit organisations, foundations and local communities) and members of the local communities. 

The following stakeholders have been identified and are informed by the CIB Group of its operation and achievements through customised communication channels and by other means. As part of our two-way dialogue, stakeholders’ expectations, concerns and ideas are also collected. That information serves as the basis for our Essential Issues Analysis, which is included in our Sustainability Report. 

Stakeholder group

Stakeholders

The dialogue

Important issues

Shareholder

Intesa Sanpaolo Group

Annual achievement report and plan

Internal audit report

Discussions

Thematic reports

Monthly and quarterly financial reports

Financial performance

Stability

Strategy

Corporate governance

Customers

Retail customers, corporate customers (small businesses, SME and corporate), municipal customers

Website

CIB mobile application

Retail and corporate customer research

100% Attention Program

Branches

CIB 24 customer service

Complaint management

Public reports

Marketing materials

Business / Partner meetings

Stability

Financial performance

Corporate governance

Client-driven culture and the related trainings and activities

Product portfolio, digitalisation, pricing

Quality and promptness of service

Complaint management

Financial exclusion and inclusion, responsible lending

Environmentally friendly solutions

Social responsibility

Employees

All group employees, including temporary employees and trainees

 

Representation of interests

Employee Satisfaction survey

Internal communication

Internal discussions

Employee events

Voluntary activities

Internal by-laws and instructions

Stability

Financial performance

Responsible employment, career management, recognition, training events

Equal opportunities

Work-life balance

Safety at work

Work tools

Corporate culture

Suppliers

International and domestic suppliers, subcontractors

Partner meetings

Audits

Official correspondence

Corporate governance and reliability

NGOs and local communities

Non-profit, civic organisations and non-profit organisations for the betterment of local communities, supported by us

Trade events

Official correspondence and consultations

Local events, collaborations

Reports

Annual report

Sustainability reporting

Website

Social responsibility

Environmentally friendly solutions

Corporate governance

Stability and financial success

Trade organisations

Trade associations, boards of trade, industry organisations we maintain contacts with

Trade events

Official correspondence

Annual report

Sustainability reporting

Website

Corporate governance

Responsible lending and marketing

Social responsibility

Financial performance

Authorities and organisations cooperating on regulation

Trade organisations

Organisations and pools of interests representing specific groups of society

Annual report

Sustainability reporting

Official correspondence

Audits

Corporate governance

Pricing

Complaint management, Fair competition and anti-corruption

The media

National, regional and local media, financial media, trade media

Annual report

Sustainability reporting

Website

Press events

Press releases

Press monitoring and analysis

Marketing & PR campaigns

Stability

Financial performance

Corporate governance, fair competition and anti-corruption

Responsible marketing

Social responsibility

Product portfolio

Strategy

 

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