Sustainability Pages
Our stakeholders
Stakeholder mapping
Maintaining the stability of CIB’s operations and implementing a trust-based growth strategy that offers real opportunities requires continuous dialogue with the Bank’s stakeholders. The Bank regards as stakeholders all those who may be affected by the activities and operations of the bank and/or who may have an impact on the company. Of these, the following groups are of key operational importance: employees, customers, shareholders, suppliers, the environment and the community. Contacting its stakeholders is through different means of communication and through various channels, the most important ones are highlighted in the report.
The following stakeholders have been identified and are informed by the CIB Group about its activities and its achievements through customised communication channels and through other means. As part of our two-way dialogue, stakeholders’ expectations, concerns and ideas are also gathered.
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Stakeholder group |
Stakeholders |
The dialogue |
Relevant issues |
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Customers |
Retail customers, corporate customers (small businesses, SME and corporate), municipal customers |
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Shareholder |
Intesa Sanpaolo Group |
Monthly and quarterly financial reports |
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Suppliers |
International and domestic suppliers, subcontractors |
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Environment |
Nature Future generations |
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Community |
Non-profit, civic organisations and non-profit organisations for the betterment of local communities, supported by us National, regional and local media, financial media, trade media Authorities and organisations cooperating in regulatory matters Organisations and pools of interests representing specific groups of society Trade associations, boards of trade, industry organisations we maintain contacts with |
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