• No Suggestions Result

Sustainability Pages

Integrity in corporate conduct / Whistleblowing

Since 2018, a system for reporting acts or facts that may constitute violations of the rules governing banking activities or other unlawful conduct that may harm the public interest or the integrity of the company has been in place (Whistleblowing).

In accordance with the provisions of Act XXV of 2023 on Complaints and Public Interest Disclosures, and on the Rules of Whistleblowing Notifications, starting from July 25th, 2023, the audience of possible whistleblowers will be expanded.

The following subjects can make a whistleblowing report:

  • employees and self-employed workers who work or have worked for the Group,
  • contractor, subcontractor, supplier or person under the supervision and control of a trustee who has initiated a procedure for entering into a contractual relationship with the Group, or who is or has been in a contractual relationship with the Group,
  • freelancers and consultants who work or have worked for the Group,
  • volunteers and trainees (paid and unpaid),
  • shareholders (natural persons),
  • persons with administrative, control, supervisory or representative functions.

The Whistleblowing process, which integrates the other reporting systems and processes active in the Company, allows you to report, with the utmost guarantee of confidentiality, violations of which you have become aware in the workplace, or on the basis of the legal-economic relationship with the Group, protecting the whistleblower from possible retaliatory or discriminatory behaviour.

Whistleblowing reports can be sent using the channels available 24 hours a day, 7 days a week.

The Head of Internal Audit ensures the correct execution of the process.

Information on the channel, procedures and conditions for carrying out reports is available on the Bank's intranet portal and in the specific section of the Group's website.

In 2023, no report was received. 

For reports of alleged non-compliance with the code of ethics, the following e-mail address is available: etikaibejelentes@cib.hu

Need help?

CIB24 - Nonstop telephone customer service

Find the right assistance for you

(+36 1) 4 242 242

  • Investment transactions and information: working days 8:00 a.m. to 6:00 p.m
  • Existing loan and leasing administration: Monday 8:00-20:00, Tuesday-Friday 8:00-18:00
  • Insurance: Monday 8:00-20:00, Tuesday-Friday 8:00-18:00
  • Merchant card acceptance: 0-24
  • Account management: 0-24
9. Bank card, and e-channel cancellation, phising
Automatic card cancellation
9 1
Automatic e-channel cancellation
9 2
To connect an operator
9 0
1. Identification
Balance inquiry and account information
1 1
Mobile app registration code and digital services
1 2
Savings and investment
1 3
Activate your card, Card and mobile payment services
1 4
Loan and leasing
1 5
-
1 6
-
1 7
2. Without identification
Bank card
2 1
Digital services
2 2
Savings
2 3
Loan and leasing
2 4
General account information
2 5
-
2 6
-
2 7
4. -
-
4 1
-
4 2
-
4 3
-
4 4