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Filing a complaint

You may submit your complaint regarding the conduct, activity or omission of the CIB Group via the form below. For general inquiries, fairness requests or other matters, please use the Contact, Help / Write to us! page. For urgent technical or administrative support, call our CIB24 hotline. You may enter a different or foreign phone number in the ‘Complaint details’ section.

Your personal data

Lastname

Name

+36

- Phone number

Mailing address (optional)

Client ID number

Time of the detection of the complaint

The product, service to be reviewed

Real Estate Advice & Loans

Real Estate Payment Faciliation

Insurance

Digital banking services

ATM

Other

Additional topic

Sales channels of complaint

Bankfiók

CIB24 telefonos ügyfélszolgálat

Külső partner

Complaint details

Longer complaints and attachments can be sent to cib@cib.hu.

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(+36 1) 4 242 242

Investment transactions and information: working days 8:00 a.m. to 6:00 p.m
Existing loan and leasing administration: Monday 8:00-20:00, Tuesday-Friday 8:00-18:00
Insurance: Monday 8:00-20:00, Tuesday-Friday 8:00-18:00
Merchant card acceptance: 0-24
Account management: 0-24

9. Bank card, and e-channel cancellation, phising

Automatic card cancellation

9 1

Automatic e-channel cancellation

9 2

To connect an operator

9 0

1. Identification

Balance inquiry and account information

1 1

Mobile app registration code and digital services

1 2

Savings and investment

1 3

Activate your card, Card and mobile payment services

1 4

Loan and leasing

1 5

1 6

1 7

2. Without identification

Bank card

2 1

Digital services

2 2

Savings

2 3

Loan and leasing

2 4

General account information

2 5

2 6

2 7

4. -

4 1

4 2

4 3

4 4

+36 1 4 242 242 Write to us!

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Filing a complaint

Your personal data

Time of the detection of the complaint

The product, service to be reviewed

Sales channels of complaint

Complaint details

Current information

Intesa Sanpaolo

Legal information

CIB Group

Accessibility