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Sustainability Pages

Mission and Values


We, people of Intesa Sanpaolo Believe in the integrity and sustainability of our actions and those of our Bank. Care for our customers through the excellence of our products, our services and our behaviour. Create value and innovation for people, businesses, and communities in all countries and areas where we operate. Build a future fostering sustainable development in favour of the environment, the younger generations and a truly inclusive society.

In implementing the corporate mission, the Group’s strategy is aimed at creating solid and sustainable value over time, in economic, financial, social and environmental terms, built on relationships of trust with our stakeholders and based on the following values:



We pursue our goals with honesty, fairness and responsibility, in full and true respect of the rules and professional ethics and in the spirit of the agreements signed.


We set ourselves the goal of continuous improvement, forward thinking, anticipating challenges and fostering creativity aimed at innovation, both recognising and rewarding merit.


We are committed to making transparency the basis of our actions, our communications and our contracts to allow all those who have dealings with us to make informed, conscious and independent decisions.

Respect for specific qualities

Our aim is to combine large-scale operations with profound local roots and be a bank with a broad vision, which makes people and communities come first.

Equality and inclusion

We are committed to avoiding any discrimination in our conduct and to respecting differences in gender, gender identity and/or expression, emotional-sexual orientation, marital status and family situation, age, ethnicity, religious belief, political and trade union affiliation, socio-economic status, nationality, language, cultural background, physical and mental condition or any other characteristic of a person, including those related to the expression of their thoughts.

Values of the individual

The value of each single person is a guide for our modus operandi: we use listening and dialogue as tools to continuously improve our relationships. We take care of people’s health and safety in order to provide a professional experience that respects physical and psychological well-being.

Environmental protection

We promote efficient and conscious use of all resources, avoiding waste and always favouring sustainable choices over time. We are committed to combating climate change, protecting nature and biodiversity, and supporting the transition to a sustainable, green and circular economy.


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