Availability of services

11.12.25

We are constantly working to improve our services, including the maintenance of our IT systems. In alignment with our maintenance plan, the following outages can be expected during the month of January 2026, when the listed services will be unavailable or operating with limited service.

14.01.2026 22:00 - 15.01.2026 02:00:

• Disruption is expected for any transaction made with CIB cards (ATM, POS, online/internet) and for transactions made at CIB ATMs and CIB POS / SoftPOS terminals.

15.01.2026 22:00 – 16.01.2026 05:00
22.01.2026 22:00 – 23.01.2026 03:00
27.01.2026 22:00 – 28.01.2026 05:00
29.01.2026 22:00 – 30.01.2026 03:00:

• CIB Bank Mobile Application, CIB Bank Online, eBroker, CIB Business Online and TPP-channel will not be available. 
• Accordingly, the approval of online credit card purchases via the CIB Bank Mobile App will be unavailable also.
• CIB24 telephone customer service will be available with limited functionality. The possibility to block a debit card will also be available during this period.

27.01.2026 22:00 – 28.01.2026 05:00

• eCommerce service will not be available.

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Please be informed that due to the refurbishment, the opening hours of Westend branch will be changed as follows open as follows.

Our nearest branch is

• Szent István körút branch – 1055 Budapest, Szent István körút 15.

For information on the usual opening hours, please visit our website..

The CIB24 call centre is always available on (+36 1) 4 242 242, and you can manage most of your finances conveniently, at any time of the day, without visiting a branch.

We apologize for any inconvenience caused and thank you for your patience and understanding, so that we can provide you with the highest quality of service through our improvements.

31.10.25

We are constantly working to improve our services, including the maintenance of our IT systems.

In alignment with our maintenance plan, the following outages can be expected during the month of December 2025, when the listed services will be unavailable or operating with limited service.

04.12.2025 22:00 – 05.12.2025 05:00
09.12.2025 22:00 – 10.12.2025 05:00
11.12.2025 22:00 – 12.12.2025 05:00
18.12.2025 22:00 – 19.12.2025 02:00:

• CIB Bank Mobile Application, CIB Bank Online, eBroker, CIB Business Online and TPP-channel will not be available. 
• Accordingly, the approval of online credit card purchases via the CIB Bank Mobile App will be unavailable also.
• CIB24 telephone customer service will be available with limited functionality. The possibility to block a debit card will also be available during this period.

09.12.2025 22:00 – 10.12.2025 05:00:

• eCommerce service will not be available.

Please be informed that in addition to the maintenances already announced in the month of November 2025, further maintenances will take place at the following times.

13.11.2025 22:00 – 14.11.2025 02:00
26.11.2025 22:00 – 27.11.2025 02:00:

• CIB Bank Mobile Application, CIB Bank Online, eBroker, CIB Business Online and TPP-channel will not be available. 
• Accordingly, the approval of online credit card purchases via the CIB Bank Mobile App will be unavailable also.
• CIB24 telephone customer service will be available with limited functionality. The possibility to block a debit card will also be available during this period.

18.11.2025 23:50 – 19.11.2025 00:50:

• A complete loss of service is expected for transactions made at CIB POS terminals.

Please be informed that due to the upcoming holidays, our branches will be open as follows (for information on the usual opening hours, please visit our website: https://www.cib.hu/fiokinfok).

The CIB24 call centre is always available on (+36 1) 4 242 242, and you can manage most of your finances conveniently, at any time of the day, without visiting a branch.

Please note that due to the bank holiday on December 13, 2025, orders requiring a manual process will not be executed.

We apologize for any inconvenience caused and thank you for your patience and understanding, so that we can provide you with the highest quality of service through our improvements.

02.10.25

We are constantly working to improve our services, including the maintenance of our IT systems. In alignment with our maintenance plan, the following outages can be expected during the month of November 2025, when the listed services will be unavailable or operating with limited service.

06.11.2025 22:00 – 07.11.2025 05:00
10.11.2025 22:00 – 11.11.2025 03:00
20.11.2025 22:00 – 21.11.2025 03:00
22.11.2025 01:00 – 22.11.2025 05:00
24.11.2025 00:00 – 24.11.2025.04:00:

• CIB Bank Mobile Application, CIB Bank Online, eBroker, CIB Business Online and TPP-channel will not be available. 
• Accordingly, the approval of online credit card purchases via the CIB Bank Mobile App will be unavailable also.
• CIB24 telephone customer service will be available with limited functionality. The possibility to block a debit card will also be available during this period.

22.11.2025 01:00 – 22.11.2025 05:00 and 24.11.2025 00:00 – 24.11.2025.04:00:

• eCommerce service will not be available.

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Please be informed that in addition to the maintenances already announced in the month of October 2025, further maintenances will take place at the following times.

21.10.2025 23:50 – 22.10.2025 00:50:

• A complete loss of service is expected for transactions made at CIB POS terminals.

18.10.2025 22:00 – 19.10.2025 08:00 and 25.10.2025 22:00 – 26.10.2025 08:00: 

• A complete loss of service is expected for any transaction made with CIB cards (ATM, POS/SoftPOS, online/internet) and for transactions made at CIB ATMs and CIB POS/SoftPOS terminals.
• Receiving and initiation of instant transfer orders and payment requests will be not available.
• Recording, extension, and deletion of the secondary identifiers are suspended.
• It is not possible to initiate instant HUF transfer orders - including instant transfers submitted via the unified data entry solution (qvik-QR, qvik-NFC, qvik-link)
• Manage secondary account identifiers, and the payment request (qvik request) service will not be available (it will not be possible to initiate / reject / approve a payment request).
• Receiving of instant transfers and payment requests (qvik request) is suspended, and the orders will be rejected.
• CIB Bank Mobile Application, CIB Bank Online, eBroker, eCommerce, CIB Business Online and TPP-channel will not be available. 
• Accordingly, the approval of online credit card purchases via the CIB Bank Mobile App will be unavailable also.
• CIB24 telephone customer service will be available with limited functionality. The possibility to block a debit card will also be available during this period.

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Please be informed that our branches below will close earlier than usual on Friday 28 November 2025. For information on the opening hours of our branches, please visit our website.

The CIB24 call centre is always available on (+36 1) 4 242 242, and you can manage most of your finances conveniently, at any time of the day, without visiting a branch.

We apologize for any inconvenience caused and thank you for your patience and understanding, so that we can provide you with the highest quality of service through our improvements.

28.08.25

Please be informed that our branch network will be closed on Saturday, October 18, 2025, due to a bank holiday.

For information on the general opening hours of our branches, please visit our website.

The CIB24 call centre is always available on (+36 1) 4 242 242, and you can manage most of your finances conveniently, at any time of the day, without visiting a branch.

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We are constantly working to improve our services, including the maintenance of our IT systems. In alignment with our maintenance plan, the following outages can be expected during the month of October 2025, when the listed services will be unavailable or operation with limited service.

07.10.2025 22:00 - 08.10.2025 02:00 and 09.10.2025 22:00 - 10.10.2025 02:00:

• Card activation, card blocking, and limit change operation will be not available via the CIB Bank Mobile App.
• With cards issued by CIB, it will not be possible to approve electronic (internet) purchases and initiate Google Pay / Apple Pay and other tokenized or saved card transactions.
• CIB24 telephone customer service will be available with limited functionality. The possibility to block a debit card will also be available during this period via call centre.

02.10.2025 22:00 – 03.10.2025 05:00
09.10.2025 00:00 – 10.10.2025 05:00
16.10.2025 22:00 – 17.10.2025 05:00
30.10.2025 22:00 – 31.10.2025 05:00:

• CIB Bank Mobile Application, CIB Bank Online, eBroker, CIB Business Online and TPP-channel will not be available. 
• Accordingly, the approval of online credit card purchases via the CIB Bank Mobile App will be unavailable also.
• CIB24 telephone customer service will be available with limited functionality. The possibility to block a debit card will also be available during this period.

14.10.2025 00:00 - 05:00 and 28.10.2025. 00:00 – 05:00:

• eCommerce service will not be available.

We apologize for any inconvenience caused and thank you for your patience and understanding, so that we can provide you with the highest quality of service through our improvements.