Sustainability Pages

Mission and Values

Our guiding principles and values

In implementing the corporate mission, the ISP Group’s strategy is aimed at creating solid and sustainable value over time, in economic, financial, social and environmental terms, built on relationships of trust with our stakeholders and based on the following values:

VALUES

Integrity

We pursue our goals with honesty, fairness and responsibility, in full and true respect of the rules and professional ethics and in the spirit of the agreements signed.

Excellence

We set ourselves the goal of continuous improvement, forward thinking, anticipating challenges and fostering creativity aimed at innovation, both recognizing and rewarding merit.

Transparency

We are committed to making transparency the basis of our actions, our communications and our contracts to allow all those who have dealings with us to make informed, conscious and independent decisions. 

Respect for specific qualities

Our aim is to combine large-scale operations with profound local roots and be a bank with a broad vision, which makes people and communities come first.

Equity, diversity and inclusion

We are committed to avoiding any discrimination in our conduct and to respecting differences in gender, gender identity and/or expression, emotional-sexual orientation, marital status and family situation, age, ethnicity, religious belief, political and trade union affiliation, socio-economic status, nationality, language, cultural background, physical and mental condition or any other characteristic of a person, including those related to the expression of their thoughts.

Listening and dialogue 

We are committed to fostering a culture of active listening and constructive dialogue with all our stakeholders, listening to their expectations in the belief that open communication is a lever for continuous improvement behind excellent results and lasting relationships.

Values of the individual

The value of each single person is a guide for our modus operandi: we take care of people’s health and safety to provide professional experience that respects physical and psychological well-being. 

Environmental protection

We promote efficient and conscious use of all resources, avoiding waste and always favoring sustainable choices over time. We are committed to combating climate change, protecting nature and biodiversity, and supporting the transition to a sustainable, green and circular economy.

OUR STAKEHOLDERS 

The bank’s objective was to identify the environmental, social, and economic issues that reflect the impact of the CIB Group’s operations and that provide stakeholders with a comprehensive picture of the bank’s performance. Defining materiality criteria also supported the identification of risks and opportunities, as well as the development of relevant strategic directions. With reference to the GRI standard, the CIB Group conducted its annual review of material topics. 

During the review process, primary stakeholder engagement was also conducted for validation purposes. External experts (media, corporate customers, banking sector) as well as leaders from several key internal areas of the CIB Group participated in confirming the material topics. As part of the process, a review was conducted of stakeholder expectations and the CIB Group’s environmental, social, and economic impacts, as well as a comparative analysis of sustainability practices in the domestic banking sector. 

The CIB Group’s operations continued to be based on ongoing, two-way dialogue with its stakeholders, including employees, customers, shareholder, suppliers, and the broader social and environmental communities. Feedback collected through personalized communication channels helped the bank shape its operations and strategic priorities around sustainability topics relevant to both the bank and its stakeholders.

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Ethics questions and comments: etikaibejelentes@cib.hu