Sustainability Pages

Mission and Values

OUR MISSION

We, people of Intesa Sanpaolo Group:

Believe in the integrity and sustainability of our actions and those of our Bank.

Care for our customers through the excellence of our products, our services and our behaviour.

Create value and innovation for people, businesses, and communities in all the countries and areas where we operate.

Build a future fostering sustainable development in favour of the environment, the younger generations, and a truly inclusive society.

In implementing the corporate mission, the Group's strategy is aimed at creating solid and sustainable value over time, in economic, financial, social and environmental terms, built on relationships of trust with our stakeholders and based on the following values:

VALUES

Integrity
We pursue our goals with honesty, fairness and responsibility, in full and true respect of the rules and professional ethics and in the spirit of the agreements signed.

Excellence
We set ourselves the goal of continuous improvement, forward thinking, anticipating challenges and fostering creativity aimed at innovation, both recognizing and rewarding merit.

Transparency
We are committed to making transparency the basis of our actions, our communications and our contracts to allow all those who have dealings with us to make informed, conscious and independent decisions.

Respect for specific qualities
Our aim is to combine large-scale operations with profound local roots and be a bank with a broad vision, which makes people and communities come first.

Equity, diversity and inclusion
We are committed to avoiding any discrimination in our conduct and to respecting differences in gender, gender identity and/or expression, emotional-sexual orientation, marital status and family situation, age, ethnicity, religious belief, political and trade union affiliation, socio-economic status, nationality, language, cultural background, physical and mental condition or any other characteristic of a person, including those related to the expression of their thoughts.

Listening and dialogue
We are committed to fostering a culture of active listening and constructive dialogue with all our stakeholders, listening to their expectations in the belief that open communication is a lever for continuous improvement behind excellent results and lasting relationships.

Values of the individual
The value of each single person is a guide for our modus operandi: we take care of people’s health and safety to provide a professional experience that respects physical and psychological well-being.

Environmental protection
We promote efficient and conscious use of all resources, avoiding waste and always favoring sustainable choices over time. We are committed to combating climate change, protecting nature and biodiversity, and supporting the transition to a sustainable, green and circular economy.

A week-long internal communication campaign was launched in spring 2024 to renew the Code of Ethics, including a detailed presentation of its new elements and their importance. Following the introduction of the Code of Ethics the colleagues had to take an exam organized by the Parent Bank. In 2024, 2,143 employees completed the Code of Ethics training on the LEA (Learn Everyday, Anywhere, training platform of Intesa Sanpaolo S.p.A.), which took an average of 33 minutes to complete. The Code of Ethics were further updated in 2025 and this section showing the latest updated version of the Mission and values as of April 2025.

 

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