Update your ‘know your customer’ questionnaire online

Benefits

Save time

Avoid waiting in line at the branch - take care of it online!

Quick and Easy

Update your data in just a few simple steps!

Always Available

You can update your information at any time, directly from your device

Useful information

The ‘know your customer’ questionnaire is about to expire

As the expiration date of the ‘know your customer’ questionnaire approaches, you will receive a notification giving you the option to update your information immediately or skip this step and continue. We will send you a daily reminder until the expiration date.

Option to update your ‘know your customer’ information online

Updating KYC information via digital channels is available to all customers, with the exception of politically exposed persons. In such cases, the information cannot be updated online and must be handled at a bank branch.

What happens if my ‘know your customer’ questionnaire has expired?

Updating your KYC information is always voluntary. If it has expired, you can still use the CIB Bank Mobile App and CIB Bank Online without any restrictions on functionality.

Accessing the KYC questionnaire

In addition to notifications, you can update your KYC questionnaire at any time in the app or in the “Settings – My Personal Information” menu of the CIB Bank Online service. You can start the process directly from the tab for the KYC Questionnaire.

Know your customer questionnaire (KYC Questionnaire) - Update overview

Please check your personal information before you begin. Some information cannot be edited online; in such cases, please visit one of our bank branches.