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Limiting and locking a bank card

Act fast, save your balance!

Act fast, save your balance!

Have you ever been unable to find your bank card? Have you ever worried that your card details might have been accessed by an unauthorized person?

In such and similar situations, our mobile application has the option of temporarily blocking the card or unlocking the temporarily blocked card without calling CIB24 call center. 

How can I temporarily block my card?

1. Open Cards / My Cards menu item in the CIB Bank Mobile Application.

2. Click the floating button on the bottom-right corner, then "Temporary card blocking" function appears at the bottom of the list.

3. Using the function, click "Proceed" on the pop-up window, and after entering the PIN code or using biometric identification, the card is temporarily blocked.

  • (If choosing "Cancel" option in the pop-up window the card won’t be blockeds).

4. A green pop-up window informs you of successful card blocking.

If I want to unblock, select the given card, an informative text will appear on the card image, and the "Unblock" button appears below it.

In the case of a digitalized card, the card cannot be used in mobile wallet services (Apple Pay, GPay) after blocking.

IMPORTANT!

Cards temporarily blocked by the Bank due to fraud suspicion also displayed in the same way as a card temporarily blocked by the customer.

If you did not initiate the blocking, make sure to check the transaction list in the Cards / My Cards menu item (the last transactions) before unblocking, and only unblock if you do not see any suspicious transactions! If you are unsure, please contact the CIB24 call center.

How can I unblock my temporarily blocked card?

1. In the Cards / My Cards menu item

  • with the "Unblock" button shown on the card image, or
  • by clicking on the floating button in the bottom right corner, through the "Unblock Card" function.

  • In addition, you can do this in the Card information menu:
    • the information text and the "Unblock" button will appear.

2. After entering the PIN code or using biometric identification, the card is unblocked.

3. A green pop-up window informs you of successful unblocking.

In the case of a digitalized card, the card can be fully used again in mobile wallet services (Apple Pay, Google Pay) after unlocking.

If you cannot find the bank card, or if it turns out that the card data has fallen into the hands of unauthorized persons, we recommend blocking the card immediately and apply for a new one!

Need help?

CIB24 - Nonstop telephone customer service

Find the right assistance for you

(+36 1) 4 242 242

  • Investment transactions and information: working days 8:00 a.m. to 6:00 p.m
  • Existing loan and leasing administration: Monday 8:00-20:00, Tuesday-Friday 8:00-18:00
  • Insurance: Monday 8:00-20:00, Tuesday-Friday 8:00-18:00
  • Merchant card acceptance: 0-24
  • Account management: 0-24
9. Bank card, and e-channel cancellation, phising
Automatic card cancellation
9 1
Automatic e-channel cancellation
9 2
To connect an operator
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1 1
Mobile app registration code and digital services
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Savings and investment
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Activate your card, Card and mobile payment services
1 4
Loan and leasing
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1 6
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1 7
2. Without identification
Bank card
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Digital services
2 2
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2 3
Loan and leasing
2 4
General account information
2 5
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2 6
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2 7
4. -
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