Availability of services
03.04.25
System developments for the month of May 2025
We are constantly working to improve our services, including the maintenance of our IT systems. In alignment with our maintenance plan, the following outages can be expected during the month of May 2025, when the listed services will be unavailable or operating with limited service.
05.05.2025 01:00 - 05.05.2025 05:00 and
07.05.2025 01:00 – 07.05.2025 05:00:
- Complete service unavailability is expected for any transaction made with CIB cards (ATM, POS, online/internet) and for transactions made at CIB ATMs and CIB POS terminals.
08.05.2025 22:00 - 09.05.2025 05:00 and
22.05.2025 22:00 - 23.05.2025 03:00:
- CIB Bank Mobile Application, CIB Bank Online, eBroker, CIB Business Online and TPP-channel will not be available.
- Accordingly, the approval of online credit card purchases via the CIB Bank Mobile App will be unavailable also.
- CIB24 telephone customer service will be available with limited functionality. The possibility to block a debit card will also be available during this period.
13.05.2025 22:00 – 14.05.2025 05:00:
- Disruptions are expected in document viewing and investment functions on CIB Bank Mobile Application, CIB Bank Online, eBroker and CIB Business Online.
We apologize for any inconvenience caused and thank you for your patience and understanding, so that we can provide you with the highest quality of service through our improvements.
Branch opening hours for the month of May 2025
Please be informed that that due to the 1 May holiday, our branches will be open as follows:
- 1 May 2025 (Thursday): closed for public holiday
- 2 May 2025 (Friday): closed for public holiday
- 17 May 2025 (Saturday): working day
- Open: according to the opening hours for the branch
- Close: 12 noon, except Allee Branch, Westend Branch: 1 p.m.
For information on the normal opening hours of our branches, please visit our website.
The CIB24 call centre is always available on (+36 1) 4 242 242, and you can manage most of your finances conveniently, at any time of the day, without visiting a branch.
28.04.25
We are constantly working to improve our services, including the maintenance of our IT systems. In alignment with our maintenance plan, the following outages can be expected during the month of June 2025, when the listed services will be unavailable or operation with limited service.
05.06.2025 22:00 - 06.06.2025 05:00
17.06.2025 22:00 - 18.06.2025 03:00
26.06.2025 22:00 - 27.06.2025 03:00
- CIB Bank Mobile Application, CIB Bank Online, eBroker, CIB Business Online and TPP-channel will not be available.
- Accordingly, the approval of online credit card purchases via the CIB Bank Mobile App will be unavailable also.
- CIB24 telephone customer service will be available with limited functionality. The possibility to block a debit card will also be available during this period.
---
Please be informed that the maintenance period indicated on the date below in May 2025 will be modified as follows.
22.05.2025 22:00 - 23.05.2025 05:00:
- CIB Bank Mobile Application, CIB Bank Online, eBroker, CIB Business Online and TPP-channel will not be available.
- Accordingly, the approval of online credit card purchases via the CIB Bank Mobile App will be unavailable also.
- CIB24 telephone customer service will be available with limited functionality. The possibility to block a debit card will also be available during this period.
We apologize for any inconvenience caused and thank you for your patience and understanding, so that we can provide you with the highest quality of service through our improvements.
20.12.24
There has been a significant increase in attempted fraud and abuse through online channels. Fraudsters are using increasingly sophisticated methods to deceive customers in order to obtain their personal information and then misuse it to cause financial loss.
We are constantly taking steps to reduce the risk of potential scam attempts to protect our customers. As part of this effort, we have temporarily suspended access to CIB Bank Online for customers who have been inactive for more than 180 days and have not used the CIB Bank Online interface.
It is important to note that this suspension does not apply to the CIB Bank Mobile App at all, you can continue to use it without any restrictions.
Of course, it is possible to restore the suspended rights for the CIB Bank Online channel. You can set the rights by calling our CIB24 Call Center (+36-1-4242-242) or by visiting any of our bank branches.
In order to avoid online scams and to ensure your safety, please follow the precautions, which are detailed on the CIB Bank website under the subpage Online Safety and Fraud Prevention and on the CyberShield page (https://www.kiberpajzs.hu).
26.02.25
System developments for the month of April 2025
In addition to providing our branch service we are constantly working to improve our services, including the maintenance of our IT systems. In alignment with our maintenance plan, the following outages can be expected during the month of April 2025 when the listed services will be unavailable or operating with limited service.
01.04.2025 01:00 - 01.04.2025 05:00 and
03.04.2025 01:00 - 03.04.2025 05:00:
- The virtual card generation and the Geo Control modification function for physical bank cards will not be available.
- Pre-authorisation and Pre-authorisation Completion transactions are rejected at CIB POS.
- Apple Pay/Google Pay registration may experience interruptions.
- With cards issued by CIB, electronic (internet) purchases cannot be made by static password and one-time password.
- CIB24 telephone customer service will be available with limited functionality. The possibility to block a debit card will also be available during this period.
03.04.2025 22:00 - 04.04.2025 05:00 and
16.04.2025 22:00 - 17.04.2025 03:00:
- CIB Bank Mobile Application, CIB Bank Online, eBroker and CIB Business Online will not be available.
- Accordingly, the approval of online credit card purchases via the CIB Bank Mobile App will be unavailable also.
- CIB24 telephone customer service will be available with limited functionality. The possibility to block a debit card will also be available during this period.
11.04.2025 22:00 - 12.04.2025 05:00:
- CIB Bank Mobile Application, CIB Bank Online, eBroker, eCommerce and CIB Business Online will not be available.
- Accordingly, the approval of online credit card purchases via the CIB Bank Mobile App will be unavailable also.
- CIB24 telephone customer service will be available with limited functionality. The possibility to block a debit card will also be available during this period.
In addition, please be informed that the maintenance indicated will not take place between 14:00 2025. 03.22. – 20:00 2025.03.23.
We apologize for any inconvenience caused and thank you for your patience and understanding, so that we can provide you with the highest quality of service through our improvements.
Tatabánya branch relocation
Please be informed that CIB Bank’s Tatabánya Branch (2800 Tatabánya, Fő tér 10.) will move to the Városkapu Service and Business Building at 2800 Tatabánya, Fő tér 8/A on 30 May 2025.
The move will take place according to the following planned schedule.
- 29 May 2025. (Thursday): the last bank business day before the move, our branch will be open from 8:30 a.m. to 4 p.m.
- 30 May 2025. (Friday): bank holiday, the branch will be closed
- 2 June 2025. (Monday): the branch will be open from 12 noon to 5 p.m. at 2800 Tatabánya, Fő tér 8/A.,
- 3 June 2025. (Tuesday) and afterwards: we welcome our clients at the new address as usual.
Information about ATM services
The ATM available at the current location (2800 Tatabánya, Fő tér 10.)
- until 4 p.m. on 29 May 2025 (Thursday), then after the move
the ATM available at the new location (2800 Tatabánya, Fő tér 8/A)
- from 12 noon on 2 June 2025 (Monday).
Should you choose any other CIB branches for your banking needs, you can find information about their locations, types, opening hours and contact details on our website (www.cib.hu) or you can call our round-the-clock CIB24 customer service call centre at (+36 1) 4 242 242, where our staff are on hand to take your call and assist you 24 hours a day.
