Information regarding the epidemic situation

At CIB Bank we are taking the issue of minimising the chances of infection with coronavirus very seriously. We have taken numerous steps recently to protect the health of our customers and our colleagues, and we will continue to do all we can in the interest of this matter. We are following the guidelines, restrictions and directives of the Hungarian Government and of the relevant Hungarian authorities, and we are complying with the WHO recommendations as well. 

Our branches remain open for our customers, but we have introduced a few restrictions to help reduce the chances of infection.

• Currently, all of our branches operate with modified opening hours. The opening hours of ourbranches are different, so please be sure to check the one’s opening hours before you wish to visit. You can find the details on the following link: www.cib.hu/fiokok, which is constantly updated.
• At the moment we’re only letting in a limited number of customers into our branches at any one time. We ask all other customers to please wait outside, in front of the entrance, until it is their turn to go in.
• A protective plexiglass is installed on the desks in branches to minimalize the risk of infection during banking in person.
• We ask our customers not to visit our branches if:
  • they have been abroad in the last 14 days, or they have come into contact with anyone who has been abroad
  • they have come into contact with a person who is infected with coronavirus or they themselves feel they may have symptoms of the disease. 
• We can welcome these customers in our branches at the earliest in 14 days from the occurrence of any of the above incidents, i.e. once the two-week incubation period for the coronavirus – as accepted on the basis of the latest medical concensus on the matter – has passed.
• If needed, we will be asking our customers to sign a statement regarding the above, which you will find when entering our branches and which is simply intended to help protect our customers and our employees.
• Processing and customer service at our branches will be slower than usual, and therefore, and also to help reduce physical contact with other people, we would ask you to please use our digital channels or our CIB24 call center if you possibly can.

• If you are the sole holder of your account, you can conclude a contract for digital services via our CIB24 telephone customer service.
• If you have a business account or an account with more than one holder, or if you have forgotten your CIB Telephone ID Code (T-PIN) or the answer to a security question, you can only request that the digital channels be set up for you at our branches. 
• The mobile application can be downloaded from the app stores, while our internet banking service is available via www.cib.hu, if you click on Login on the upper right side of the page. 
   

Have you paid for any trips in advance, or has the concert that you’ve bought a ticket for been cancelled? If you paid using your debit or credit card, we can help you. 

• If the vendor cancels the service, the amount of the transaction must be credited back to your account within 15 days. If this does not happen despite the negotiation with the vendor, call CIB24 and we’ll help you!
• If you’d like to cancel a service that you’ve already paid for, please check to see if it can be cancelled:
  • If it can’t be cancelled: unfortunately we can’t help you get your money back.
  • If it can be cancelled: please proceed in accordance with the cancellation terms set out in the General Terms of Contract. If it’s cancellable, the vendor should repay the price of the service to you within 15 days from the date of cancellation. If the money doesn’t arrive despite the negotiation with the vendor, call CIB24, and we’ll help!

With respect to governmental measures affecting retail and corporate lending, we inform our clients that we always comply with legal requirements and operate in line with them. More information is available here.