Frequently asked questions
Login
- What is O-Key token?
- Is it possible to use the old Easy-token for CIB Internet Banking if I am a user of CIB Bank mobile application?
- Why am I unable to log in to CIB Internet Banking, CIB Bank Online, eBroker or mobileCIB applications with the password generated by O-Key token?
- My user profile has been deleted. What should I do?
- What should I do if I cannot log in? (e.g. I entered the wrong PIN three times, I deleted the app from the device, I cancelled my user profile, or I can’t remember my PIN)
What is O-Key token?
The O-Key token is a password generator built in the mobile app, which provides one-time passwords for logging in to CIB Internet Banking, CIB Bank Online, eBroker and mobilCIB applications and for transaction authorisation.
Is it possible to use the old Easy-token for CIB Internet Banking if I am a user of CIB Bank mobile application?
It is not possible to keep the old mobile or physical token when using the mobile app. Following the contract amendment related to the use of the app, you can only log in to CIB Internet Banking with a password generated by O-Key token.
Why am I unable to log in to CIB Internet Banking, CIB Bank Online, eBroker or mobileCIB applications with the password generated by O-Key token?
Make sure that you are trying to log in using the right user ID and the password generated by O-Key token.
Register again in the app and set the date/time settings to automatic.
My user profile has been deleted. What should I do?
Please call CIB24 call center or visit any CIB branch in person. After identification, you need to request a new registration code.
What should I do if I cannot log in? (e.g. I entered the wrong PIN three times, I deleted the app from the device, I cancelled my user profile, or I can’t remember my PIN)
The following message is displayed: “Identification unsuccessful! Please check your PIN. In the case of multiple unsuccessful identifications, please call CIB24 on +36 1 4 242 242.” In this case, for security reasons you need to register again. In this situation, you cannot re-register via CIB Internet Banking, as you cannot log in without the O-Key token built in your mobile app. For this reason, please visit any CIB branch or call CIB24 call centre. After identification our colleagues will assist you.
